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Terms Klambu

General terms and conditions Klambu Horsecare
Unless expressly agreed otherwise , these terms and conditions apply to all agreements with Klambu.

1. Conclusion of an agreement

A purchase agreement arises if the entire order process on the web site of Klambu is completed or at the actual delivery of ordered goods.

2. Delivery

Shipment will take place as soon as possible after receipt of the order . If the product cannot be shipped within 5 business days after receipt of payment Klambu has an obligation to inform you ASAP. Buyer can then choose between a longer delivery or decide to cancel the order. In case of cancellation Klambu will return the purchase price already paid within 14 days .

3. Right to return , replacement and warranty.

Delivered products may be returned within 14 days after shipment of the product. Only when the product is unopened and is returned in the original packaging within 14 days, the full purchase price will be refunded . Cost and Risk of return lies with the buyer. If goods arrive damaged or the product does not appear to comply with what is stated in the offer, the buyer must, within 3 days notify Klambu by mail contact@klambu.com,  stating name , address , email address and telephone number . Klambu will contact you within 3 days to look for a solution.
Klambu accepts no responsibility for the final effect of the use of the product , even if the buyer has been using the product according to the advices given by Klambu. Klambu also cannot accept any liability for any unexpected side effects. In case Klambu is nevertheless liable for the consequences of using the product , then the liability in all cases is  limited to the amount covered by the existing Dutch  liability Insurance of Klambu.

4. Prices, payment , retention .

Prices on the website are in Euros and including VAT, but excluding shipping and / or delivery  cost. Products purchased via the website must be paid in advance; the payment is part of the ordering process . For other orders cash payment is due on delivery . The extra cost of a shipment COD will be charged to the buyer.
Goods for which the full purchase price has not yet been received shall at all times remain the property of Klambu .

5 . Other provisions

All intellectual property rights of the website, brand, packaging and marketing materials are the sole property of Klambu or associated companies of Klambu . Content of the website and other written materials may not be copied, except by written permission of Klambu .
All agreements are subject to Dutch law .